Privacy Policy

At InstenChat, we are committed to protecting your privacy and ensuring a safe user experience. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, services, or website. 1. Introduction InstenChat (“Company”, “we”, “our”, “us”) provides WhatsApp automation, business messaging, and related services. By accessing or using our platform, you agree to the collection and use of information as described in this Privacy Policy. 2. Information We Collect a. User Information We may collect personal details such as: Name Email address Phone number Company name Payment information (if applicable) b. Account & Platform Usage Data We collect technical information like: IP address Device details Browser type Login history API usage data Message logs (metadata only, not message content unless required for service) c. End-User Information If you send messages via WhatsApp using InstenChat, you must ensure that: You have permission from your end-users You comply with WhatsApp and local data protection laws We do not use or sell your end-user data. 3. How We Use Your Information We use collected data for purposes including: Operating and improving the InstenChat platform User authentication and account management Billing & subscription management Providing customer support Preventing fraud and ensuring security Sending product updates, alerts, and service notifications Compliance with WhatsApp and Meta policies 4. Data Sharing & Disclosure We do not sell or trade your personal data. We may share data only with: Trusted service providers (hosting, payment gateway, communication partners) Legal authorities if required by law WhatsApp / Meta for compliance checks (metadata only) All third parties are required to maintain high-level confidentiality and data security. 5. Data Security We implement strict security measures to protect your data: Encrypted data transmission (HTTPS/SSL) Internal access restrictions Regular system audits and updates However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security. 6. Data Retention We retain user data only for: As long as the account remains active As required by law To resolve disputes or enforce agreements Users may request deletion of their data anytime. 7. User Rights You may request: Access to your data Correction of inaccurate information Deletion of your account and associated data Restrictions on data processing Export of your personal information (data portability) To do so, contact our support team. 8. Third-Party Services Our platform may include integrations with: WhatsApp Cloud API Messaging services Payment gateways Analytics tools These third-party services may collect their own data according to their policies. We are not responsible for their data handling practices. 9. Policy Updates We may update this Privacy Policy occasionally. Major changes will be communicated via email or platform notifications. Continued use of InstenChat after updates indicates acceptance. 10. Contact Information For questions or requests regarding this Privacy Policy, contact us: 📩 Email: support@instenchat.in 📍 Address: Municipal Complex Market, 1st Floor, Near Gold Digital Cinema, Golaghat, Assam – 785621